Frequently Asked Questions
...for placing your vinyl banner order with us
Below you will find answers to questions you might have before or after ordering your vinyl banner.
TURNAROUND TIMES
Can I put a rush on my order?
Since our standard turnaround is 1 day on most orders, there is usually no way to process an order any faster. You are welcome to contact us if you have a rush order to check for an opening that will allow us to process it faster.
How do I track my order?
After your order is placed, the email confirmation you receive will have the information needed to contact us and track your order.
How soon will I receive my design if I ordered a banner using the "Let us Design" option?
Design proofs are emailed within 2-4 hours of order placement. If you have not received your proof within 4 hours, you may contact us to check on your design. The above applies only if you have already received your order confirmation email (which means that our emails are not blocked by your mail client/provider, in other words check your SPAM or Blocked email folder after you place your order with us). You may also enter your mobile phone number on the order confirmation page and we will send you a text (SMS) notification when your proof is ready.
What is your turnaround time on Custom Banners & Signs?
Custom Banners, 1-10 copies – 1 day, 10 + copies – 2 to 3 business days or less sometimes. If you need a definite answer please contact us by either our Live Chat feature at the top of the page, or by calling us at our toll free number 1-800-922-3351. You can also email us at info@allstatebanners.com.
PLACING AN ORDER
How do I know my order was placed?
The only way to place an order is to complete and finish the check out process by clicking the PAY button at the end. At that time your order is placed into the order queue and the system generated an email with your receipt and order information. This is your confirmation that your order was submitted to our system.
How do I obtain my receipt?
Receipts are emailed automatically at the completion of the check out process. If you are missing your receipt you can contact us for a copy or you can find a stored copy of all your receipts in your dedicated account page by using the email address when you placed your order.
Is there any other way to place my order besides your website?
While our website is the best and easiest way to place an order, we can review your order via phone, email or live chat instead. We are always here for our respected customers!
ORDER CORRECTIONS & CANCELLATION
Can I make changes or correct my order after it has been placed?
Most orders go into production within 30 minutes of order placement. This is the only time that an order may be changed. After your order has started processing there is no way to change it. However the best thing would be to contact us anyway and see if there is anything we can do to correct the situation. Customer satisfaction is our ultimate goal.
Can I cancel my order?
Orders for Custom Printed Products can not be cancelled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order – it is best to delay your order or “sleep on it” if you aren’t sure about what you need.
BILLING & PAYMENT INFORMATION
What type of payments do you take?
We Take Visa, MasterCard, Amex & Discover Credit & Debit Cards, Paypal Payments, Google Checkout Payments and Checks by mail.
How do you process my payment?
Credit card payments are verified and charged securely through Authorize.net payment solutions with a industry standard high encryption provided by Verisign. Check payments will be held for three business days after they are deposited in order to clear. PayPal payments are processed through PayPal and Google Checkout payments are processed through Google.
May I use credit card with someone else's name?
Absolutely not. Any credit card used to order must match the name and address of the order. If not the order will not be processed.
May I use somebody else's check to pay for my order?
Absolutely not. Any check received must match the name and address of the order. If not the order will not be processed.
May I use somebody else's PayPal account to pay for my order?
Absolutely not. PayPal payments must come from your own account. PayPal can also detect possible fraud and stop your payment.
ORDER CONFIRMATION
Will I get a Placed Order Confirmation?
After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.
What If I didn't receive my order confirmation?
If you didn’t see an on-screen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.
SHIPPING
What if my shipment is late for my event?
We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping your package may be delivered late by the carrier. We cannot take responsibility for your order once it leaves our shop. All delivery issues should be addressed directly to FedEx. However, we are experienced enough to make sure everything is done from our end in order to meet your delivery needs (including any time necessary to accommodate a FedEx delivery delay).
What Shipping services do you use?
We use FedEx as our preferred shipping company. Standard orders are shipped via FedEx Ground. You can upgrade your shipping service to 2nd Day Air or Next Day Shipping Service at an additional cost.
Will I get a Shipping Notification email?
Once we box your order and generate a FedEx shipping label, our system will email a FedEx tracking number for your order. You can track your shipment and obtain delivery estimates through FedEx’s online system.
How do I track my shipment?
Using the FedEx tracking number in your email and entering it at the official FedEx (http://www.fedex.com/us/) website tracking system.
RETURNS, REFUNDS & EXCHANGES
Can I return my order?
Custom Printed Orders are not accepted for return under any circumstances. Stock Items can be returned, but you should contact us within one day after you receive your banner.
Can I exchange my order?
Custom Printed Orders can not be exchanged. Stock Items can be exchanged within 14 days of original purchase with an Exchange Authorization Number. Exchange Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer’s expense.
Can I get a refund?
Sorry, we don't offer refunds on any orders, including custom and stock products.
DEFECTIVE & DAMAGED BANNERS
What if my order arrives damaged?
We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.
What if the order printed wrong?
With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics and colors before you submit your order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case and one of our customer support representatives will look into your claim.
What if the color wasn’t what I expected?
We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use out best judgement, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.
PROBLEM SOLVING
If I have a problem, how quickly will you respond?
Our usual response time is one (1) business day or less. In many cases, your question or concern will be addressed within three hours. You may contact us through Live Chat and phone during business hours, or by sending us an email. Please make sure you specify which method of contact you prefer in the case of an email
What if I don’t feel my problem was fully resolved?
We at AllStateBanners.com are here to serve our customers. We strive to be the easiest, most convenient and trusted vinyl banner and sign source for all your needs. Your claim will be carefully reviewed and investigated and we are more than happy to reprint your order or otherwise do what we need in order to keep our customers satisfied in the event of a proven claim. While we do business honestly, you can always leave feedback on our services for other customer to see on our Testimonials Page.
BILLING & PAYMENT INFORMATION
May I use somebody else's Google Checkout account to pay for my order?
Absolutely not. Google Checkout payments must come from your own account. Google Checkout can also detect possible fraud and stop your payment.
SHIPPING
Can I use my own FedEx shipping account when placing an order?
Yes. At the checkout process you will be given the option to enter your own FedEx account number which we will use to ship your order. You will not be charged any shipping fees if you chose this option.
