Frequently Asked Questions - All FAQs

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Absolutely! We understand sometimes certain orders can be very urgent. You can purchase our Rush Option for an additional fee during checkout. The rush fee varies on the total order amount at a reasonable price. Rush prints take up to two hours (DURING NORMAL BUSINESS HOURS) for you to receive the proof and the fee does not count towards shipping, so make sure to choose the right shipping option to meet your deadline.

After your order is shipped, we will email you a confirmation email which includes a UPS tracking number. You will be able to see this tracking number from your account page and order history as well. If you are having trouble, please contact us and we’ll be able to update you on the status of your order.

Design proofs are emailed within 2 business days of order placement. If you have not received your proof within 2 days, you may contact us to check on your design. There is a good chance something went wrong with your order and we have tried contacting you by then and failed to do so. The above applies only if you have already received your order confirmation email (which means that our emails are not blocked by your mail client/provider, in other words check your SPAM or Blocked email folder after you place your order with us)

Custom banner turnaround time for shipping are as follows:

•Rush orders: Print and ship same business day as long as the proofs are approved before 3pm Eastern with the shipping speed you choose. (free shipping does not apply)
•1-10 banners turn-around time (does not include shipping): Up to 2 business days from proof approval
•10+ banners turn-around time (does not include shipping): Up to 3 business days from proof approval
•Free Shipping orders are treated as low priority. What this means is the up to 3 day turn-around time does NOT apply to orders with free shipping. Turnaround times for free shipping orders will take up to 3 weeks to produce as rush orders take priority and we print at our best convenience.

As long as you have not approved your proof you can make changes only to your design since once proofs are approved the order goes automated to the production department.Sizes and quantities however can not be changed.

Orders for Custom Printed Products can not be cancelled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order – it is best to delay your order or “sleep on it” if you aren’t sure about what you need.

After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.

If you didn’t see an onscreen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.(Make sure that you entered your email correct)

Choosing was the first good decision you have made when choosing a banner printing company, now don’t let it be the only good decision you make! If you have an issue with your order, please let us know! We want you to come back again and again for all your banner printing needs. We will do our best in correcting any issues you may have, be it your fault or ours.

Upon receiving your order we advise you to inspect your banner. You will have a 14 day period to contact us and request a refund if you are not satisfied. We will email you a return label and the refund will be processed when the product is returned to us. If you would rather have the banner reprinted we will be more than happy to have a second shot to please you!

Reprints do have some stipulations attached so please do continue reading...

If the error is not in the proof at the time of approval we will reprint and ship your order free of cost. You are not eligible for a reprint if you did not notice the issue prior to approving.

However, if the error is a client-side error (you misspelled a name or did not catch an error before approval) we will reprint your order as long as we are contacted within 24 hours upon you receiving your order (the 24 hour period begins from the time your tracking says it has been delivered). You will be responsible for any shipping fees at this point. It is your responsibility as a client to spell check the proof and read any/all comments on the proof page before approving, and only approving after you are sure everything is in order.

Since all orders are Custom Printed, Orders can not be exchanged. Stock Items can be exchanged within 14 days of original purchase with an Exchange Authorization Number. Exchange Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer’s expense.

The only way to place an order is to complete and finish the checkout process by clicking the PAY button at the end. At that time your order is placed into the order queue and the system generated an email with your receipt and order information. This is your confirmation that your order was submitted to our system.

Receipts are emailed automatically at the completion of the checkout process. If you are missing your receipt you can contact us for a copy or you can find a stored copy of all your receipts in your dedicated account page by using the email address when you placed your order. We do not ship receipts along with the banners unless instructed to.

Our website is the best,easiest and safest way to place an order,We can guide you if you have any difficulties prior to completing your order via phone or live chat.

Our system is fully automated. Once you place your order it goes to our design team, who will work on your file-design. You will be notified by email for every step. Within 1 business day you will receive your proof.unless, you have selected our RUSH production option you will receive your proof within 2 hours.Keep in mind that all proofs must be approved through the proof link that we provided to you in order for your banners to be printed.  Once again our system is fully automated and once proofs are approved the order goes automated to the production department for printing. NO CHANGES CAN BE MADE AFTER PROOF APPROVAL.

We Take Visa-MasterCard-Amex-Discover-Debit Cards and Paypal.

Absolutely not. Any credit card used to order must match the name and address of the order. If not the order will not be processed.

Absolutely not. Any check received must match the name and address of the order. If not the order will not be processed.

Absolutely not. PayPal payments must come from your own account. PayPal can also detect possible fraud and stop your payment.

Credit card payments are verified and charged securely through payment solutions with an industry standard high encryption provided by Verisign.  PayPal payments are processed through PayPal.

We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping your package may be delivered late by the carrier.(Most delays are due to weather conditions OR unforeseen events OR incorrect shipping address provided to us) We cannot take responsibility for your order once it leaves our facility. All delivery issues should be addressed directly to UPS. However,we are experienced enough to make sure everything is done from our end in order to meet your delivery needs (including any time necessary to accommodate a UPS delivery delay).

We use UPS as our preferred shipping company. We offer four kinds of shipping for your entire order which are: 4-7 business days transit, 3 business days transit, 2 business days transit, and 1 business day transit.(We offer free shipping as well for clients who are not in rush to receive their orders.This shipping method can delay your order up to 3 weeks)

Once we box your order and generate a UPS shipping label, our system will email a UPS tracking number for your order. You can track your shipment and obtain delivery estimates through UPS’s online system.

Using the UPS tracking number in your email and entering it at the official UPS ( website tracking system.

Yes. At the checkout process you will be given the option to enter your own FedEx account number which we will use to ship your order. You will not be charged any shipping fees if you chose this option.

We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.

Our printing process is fully automated.We never print unless you approve a proof of your order-design. With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics,hems,grommets...etc before you submit your order and before you approve your proof-order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case and one of our customer support representatives will look into it.

We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use our best judgement, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.

Digital printing is not a laser precision method - especially with larger size banners. Our guarantee is that we will always be within one or two inches. Unless specified before placing the order that we can guarantee precision sizing, it is not our responsibility to grand the request.