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Frequently asked questions
Below you will find answers to questions you might have before or after ordering you vinyl banner.
Can I put a rush on my order?
How do I track my order?
How soon will I receive my design if I ordered a banner using the 'Let us Design' option?
What is your turnaround time on Custom Banners & Signs?
Placing an order
How do I know my order was placed?
How do I obtain my receipt?
Is there any other way to place my order besides your website?
Order corrections & cancellation
Can I make changes or correct my order after it has been placed?
Can I cancel my order?
Billing & payment information
What type of payments do you take?
How do you process my payment?
May I use credit card with someone else's name?
May I use somebody else's check to pay for my order?
May I use somebody else's PayPal account to pay for my order?
Will I get a Placed Order Confirmation?
What If I didn't receive my order confirmation?
What if my shipment is late for my event?
What Shipping services do you use?
Will I get a Shipping Notification email?
How do I track my shipment?
Can I use my own FedEx shipping account when placing an order?
Returns, refunds & exchanges
Can I return my order?
Can I exchange my order?
Defective & damaged banners
What if my order arrives damaged?
What if the order printed wrong?
What if the color wasn’t what I expected?
What if the size is not exactly right?
How to contact us
Placing An Order
Order Corrections & Cancellation
Billing & Payment Information
Returns, Refunds & Exchanges
Defective & Damaged Banners
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