Faq

General

Why are your banners and signs so much cheaper than some we have seen?

Our banners and signs are made of high-quality material, so, you might be wondering how we can sell them for such wonderful pricing? Simple. Once we cut the cost of conventional printing by streamlining our operation for efficiency and producing in large volume, we are able to offer you banners and signs with wonderful wholesale pricing. And on top of that, we are using Industrial Printing Machines which cuts cost for us and we¡¦re able to give you a better deal, that is all. It is not the quality we are compromising on.

How long can the banners and signs last?

Under extreme weather conditions, 2 years. If indoors, many more years on top of that.

Can you customize and add our logos and photos into the banner and signs?

Yes, we support pictures up to 300 d.p.i and artwork including logos and taglines, and custom icons too. Just
send us your files and we would be able to place them into your banner/signs. If you need us to create or recreate the icons, logos, and symbols for you, there would be an extra charge. Please contact us for a detailed quotation on that.

Are the colors we see on the screen exactly the way I would see them when we receive the banners/signs?

Pretty much. But the computer screen is not able to give a completely accurate picture of the colors of the banners/signs but it is pretty much the way it is going to look.

Do you accept file transfer?

You can upload large files to our server while you are placing your order, you can also upload multiple files at the same time. If not, we accept media files via Email, Google Drive,  FTP, Flash Drive, CD/ DVD, and more. Make sure to use JPG, JPGE, PNG, PDF, PSD, AI, EPS, TIFF, Eps, Ai, TIF image formats only. However, Adobe Illustrator EPS files are best suited for large format printing.

You can also use wetransfer.com to send us your files. it is a free service!

Turnaround & Production

Can I put a rush on my order?

Absolutely! We understand sometimes certain orders can be very urgent. You can purchase our Rush Option for an additional fee during checkout. The rush fee varies on the total order amount at a reasonable price. Rush prints take up to two hours (DURING NORMAL BUSINESS HOURS) for you to receive the proof and the fee does not count towards shipping, so make sure to choose the right shipping option to meet your deadline.

How do I track my order?

After your order is shipped, we will email you a confirmation email which includes a UPS tracking number. You will be able to see this tracking number from your account page and order history as well. If you are having trouble, please contact us and we’ll be able to update you on the status of your order.

How soon will I receive my design if I ordered a banner using the 'Let us Design' option?

Design proofs are emailed within 2 business days of order placement. If you have not received your proof within 2 days, you may contact us to check on your design. There is a good chance something went wrong with your order and we have tried contacting you by then and failed to do so. The above applies only if you have already received your order confirmation email (which means that our emails are not blocked by your mail client/provider, in other words, check your SPAM or Blocked email folder after you place your order with us)

What is your turnaround time on Custom Banners & Signs?

Custom banner turnaround time for shipping is as follows:

•Rush orders: Print and ship same business day as long as the proofs are approved before 12 pm Eastern with the shipping speed you choose. (free shipping does not apply)
•1-10 banners turn-around time (does not include shipping): Up to 2 business days from proof approval
•10+ banners turn-around time (does not include shipping): Up to 3 business days from proof approval
•Free Shipping orders are treated as low priority. What this means is the up to 3 day turn-around time does NOT apply to orders with free shipping. Turnaround times for free shipping orders will take up to 3 weeks to produce as rush orders take priority and we print at our best convenience.

Can I make changes or correct my order after it has been placed?

As long as you have not approved your proof you can make changes only to your design since once proofs are approved the order goes automated to the production department. Sizes and quantities however can not be changed.

Can I cancel my order?

Orders for Custom Printed Products can not be canceled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order – it is best to delay your order or “sleep on it” if you aren’t sure about what you need.

Will I get a Placed Order Confirmation?

After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.

What If I didn't receive my order confirmation?

If you didn’t see an onscreen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.(Make sure that you entered your email correct)

What if my order arrives damaged?

We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.

What if the order printed wrong?

Our printing process is fully automated. We never print unless you approve proof of your order design. With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics, hems, grommets...etc before you submit your order and before you approve your order proof. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case and one of our customer support representatives will look into it.

What if the color wasn’t what I expected?

We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use our best judgment, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.

What if the size is not exactly right?

Digital printing is not a laser precision method - especially with larger size banners. Our guarantee is that we will always be within one or two inches. Unless specified before placing the order that we can guarantee precision sizing, it is not our responsibility to grand the request.

What is Grommets?

Grommets: Grommets are the most common way to hang a banner. The grommets are fastened into the hem of the
banner and allow for a large variety of hanging options. They provide a convenient method for attaching the banner at
fixed points. The placement of the grommets distributes the weight of the banner evenly and keeps the banner from
sagging. Typically, grommets should be placed every 2-3 feet along the edges of the banner.

What is banner hemming (Hemmed Edges)?

Hemming: To finish a banner using a hem, fold the edges of the banner over, then sew or heat-weld the material. Double hemming is the most effective finishing method for outdoor banners. Hemmed edges are typically used to reinforce
the sides of vinyl banners. This helps to maintain the banner’s shape and prevent stretching

What is banners tape for hemming the edges?

Banner Tape: Banner tape is a good alternative for short-term indoor banners. This method reinforces the edges of
banners when there is no room available for hemming. The double-sided tape is specially formulated to use with vinyl
banners and is not typically recommended for textiles.

What is heat welded banner hems?

Heat & RF Welding: Heat Seaming and RF (radio frequency) welding requires specific equipment and training, but this
process creates a stronger, more consistent edge finish. Ultraflex provides recommended welding settings for Miller
Weldmaster (www.weldmaster.com) and Leister (www.hotairtools.com). Download settings online at www.ultrafleXX.
com. Typically, hot wedge, hot air and RF welding allows for larger, longer welds for grand format banners.

What are pole pockets?

Pole Pockets: Finishing a banner with pole pockets allows for rigid poles to be inserted into the banner. This method
requires pole pockets to be sewn or welded on the edge(s) of the banner. Pole banners allow for even distribution of
the banner’s weight to prevent sagging. Using opposing pole pockets can be used to make the banner more rigid and
hang more flat and taut.

What are wind slits?

Wind Slits: Most banner materials are made of an inner scrim constructed of polyester fiber which gives the PVC film
strength. The moment a banner is cut, the banner material is weakened. The reduction in wind resistance is minimal
but the damage caused to the vinyl material is extensive. Wind slits can reduce the wind resistance of a banner by 3%.
If the size of the banner could be reduced by 3% the same reduction of wind resistance would be achieved without
compromising the integrity of the banner. Consider utilizing mesh banner for enhanced air-flow to achieve up to 70%
air-flow through.

What are Re-enforced corners?

Banner Reinforced Corners Made of a high-strength composite film, PowerTabs adhesive grommet tabs are stronger than plastic grommets. This new and unique banner finishing method allows sign shops to make strong, yet inexpensive banner blanks instantly in their own shop. Banner Re-enforced corners are less conspicuous than grommets and blend into the banner substrate for a more pleasing visual effect. They are available in regular size for outdoor banners, mini size for indoor or light duty outdoor use, in white, and now in crystal clear for full-color digital banners.

Why are your banners and signs so much cheaper than some we have seen?

Our banners and signs are made of high-quality material, so, you might be wondering how we can sell them for such wonderful pricing? Simple. Once we cut the cost of conventional printing by streamlining our operation for efficiency and producing in large volume, we are able to offer you banners and signs with wonderful wholesale pricing. And on top of that, we are using Industrial Printing Machines which cuts cost for us and we¡¦re able to give you a better deal, that is all. It is not the quality we are compromising on.

How long can the banners and signs last?

Under extreme weather conditions, 2 years. If indoors, many more years on top of that.

Can you customize and add our logos and photos into the banner and signs?

Yes, we support pictures up to 300 d.p.i and artwork including logos and taglines, and custom icons too. Just
send us your files and we would be able to place them into your banner/signs. If you need us to create or recreate the icons, logos, and symbols for you, there would be an extra charge. Please contact us for a detailed quotation on that.

Are the colors we see on the screen exactly the way I would see them when we receive the banners/signs?

Pretty much. But the computer screen is not able to give a completely accurate picture of the colors of the banners/signs but it is pretty much the way it is going to look.

Are banners hemmed and grommeted?

Yes. All banners are made from at least 13 oz vinyl material and are hemmed and grommeted. Hemmed banners are generally more attractive and durable than those that are not. Being grommeted means that the banner comes with brass-lined holes and is ready for hanging. Hems and grommets are free!

Do you accept file transfer?

You can upload large files to our server while you are placing your order, you can also upload multiple files at the same time. If not, we accept media files via Email, Google Drive,  FTP, Flash Drive, CD/ DVD, and more. Make sure to use JPG, JPGE, PNG, PDF, PSD, AI, EPS, TIFF, Eps, Ai, TIF image formats only. However, Adobe Illustrator EPS files are best suited for large format printing.

You can also use wetransfer.com to send us your files. it is a free service!

Shipping

Will I get a Placed Order Confirmation?

After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.

What If I didn't receive my order confirmation?

If you didn’t see an onscreen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.(Make sure that you entered your email correct)

What if my shipment is late for my event?

We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping, your package may be delivered late by the carrier. (Most delays are due to weather conditions OR unforeseen events OR incorrect shipping address provided to us) We cannot take responsibility for your order once it leaves our facility. All delivery issues should be addressed directly to UPS. However, we are experienced enough to make sure everything is done from our end in order to meet your delivery needs (including any time necessary to accommodate a UPS delivery delay).

What Shipping services do you use?

We use UPS and FedEx

Will I get a Shipping Notification email?

Once we box your order and generate a UPS shipping label, our system will email a UPS tracking number for your order. You can track your shipment and obtain delivery estimates through UPS’s online system.

How do I track my shipment?

Using the UPS tracking number in your email and entering it at the official UPS (http://www.ups.com/us/) website tracking system.

Do you ship outside of USA and Canada

Yes, we do. But please take note of the differing shipping charges for the orders.

What happens if my banner/sign arrives late for my party or special occasion?

It is our guarantee that we will be able to meet your deadline, provided that we received your orders in time for production and printing. We assure you of timely delivery and if you have projected enough time for the banner/sign purchase and shipping, we can guarantee you that it WILL come in time for your occasion. We urge you to select your shipping options carefully because using standard shipping priority would mean that typically, you would receive your orders within 7 to 10 days. Using express service would mean that you will receive your banners/ signs within 2 to 5 days.

Artwork Specifications

What are the accepted file formats?

JPG, JPGE, PNG, PDF, PSD, AI, EPS, TIFF, Eps, Ai, TIF

What color mode is accepted?

We accept both CMYK and RGB although we print mostly in RGB format.

What is the accepted resolution?

Resolution should be set to 150 dpi If designed at full size in inches.
Resolution should be set to 300 dpi If designed at half size in inches.

what type of image size and resolution is accepted?

Make sure to provide all image files to the right size in inches. For example: if your banner is 2' H x 4' W, then set the artwork size to 24"H X 48"W. Submit all artwork of minimum 150dpi resolution for actual size artwork and 300dpi if the artwork is about half size.

What is Bleed?

The term bleed refers to any design elements that overlap a document's border. Full bleed printing is the process of printing your artwork on a surface that is slightly larger than the size of the finished product. The excess is then trimmed off, or "cropped," to get the finished product down to its final size. You do not need to worry about any bleed. We will not use your artwork for banner finishing and the size of your banner will not be decreased.

What other considerations to keep in mind when designing a banner?

Please make sure you check the resolution of images downloaded from websites. Most images made for the web do not have high enough resolution for large format printing. Make sure you check your design properly before sending it to us for the final printing. We recommend giving utmost priority to spell checking.

Discounts

Can I make changes or correct my order after it has been placed?

As long as you have not approved your proof you can make changes only to your design since once proofs are approved the order goes automated to the production department. Sizes and quantities however can not be changed.

Can I cancel my order?

Orders for Custom Printed Products can not be canceled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order – it is best to delay your order or “sleep on it” if you aren’t sure about what you need.

Do you offer free shipping?

We offer free shipping on all orders above $100

Do you offer a discount code?

We offer 10% on all our products. Please use this code (10SALE) on the checkout page.

Banner Finish Options

What is Grommets?

Grommets: Grommets are the most common way to hang a banner. The grommets are fastened into the hem of the
banner and allow for a large variety of hanging options. They provide a convenient method for attaching the banner at
fixed points. The placement of the grommets distributes the weight of the banner evenly and keeps the banner from
sagging. Typically, grommets should be placed every 2-3 feet along the edges of the banner.

What is banner hemming (Hemmed Edges)?

Hemming: To finish a banner using a hem, fold the edges of the banner over, then sew or heat-weld the material. Double hemming is the most effective finishing method for outdoor banners. Hemmed edges are typically used to reinforce
the sides of vinyl banners. This helps to maintain the banner’s shape and prevent stretching

What is banners tape for hemming the edges?

Banner Tape: Banner tape is a good alternative for short-term indoor banners. This method reinforces the edges of
banners when there is no room available for hemming. The double-sided tape is specially formulated to use with vinyl
banners and is not typically recommended for textiles.

What is heat welded banner hems?

Heat & RF Welding: Heat Seaming and RF (radio frequency) welding requires specific equipment and training, but this
process creates a stronger, more consistent edge finish. Ultraflex provides recommended welding settings for Miller
Weldmaster (www.weldmaster.com) and Leister (www.hotairtools.com). Download settings online at www.ultrafleXX.
com. Typically, hot wedge, hot air and RF welding allows for larger, longer welds for grand format banners.

What are pole pockets?

Pole Pockets: Finishing a banner with pole pockets allows for rigid poles to be inserted into the banner. This method
requires pole pockets to be sewn or welded on the edge(s) of the banner. Pole banners allow for even distribution of
the banner’s weight to prevent sagging. Using opposing pole pockets can be used to make the banner more rigid and
hang more flat and taut.

What are wind slits?

Wind Slits: Most banner materials are made of an inner scrim constructed of polyester fiber which gives the PVC film
strength. The moment a banner is cut, the banner material is weakened. The reduction in wind resistance is minimal
but the damage caused to the vinyl material is extensive. Wind slits can reduce the wind resistance of a banner by 3%.
If the size of the banner could be reduced by 3% the same reduction of wind resistance would be achieved without
compromising the integrity of the banner. Consider utilizing mesh banner for enhanced air-flow to achieve up to 70%
air-flow through.

What are Re-enforced corners?

Banner Reinforced Corners Made of a high-strength composite film, PowerTabs adhesive grommet tabs are stronger than plastic grommets. This new and unique banner finishing method allows sign shops to make strong, yet inexpensive banner blanks instantly in their own shop. Banner Re-enforced corners are less conspicuous than grommets and blend into the banner substrate for a more pleasing visual effect. They are available in regular size for outdoor banners, mini size for indoor or light duty outdoor use, in white, and now in crystal clear for full-color digital banners.

Are banners hemmed and grommeted?

Yes. All banners are made from at least 13 oz vinyl material and are hemmed and grommeted. Hemmed banners are generally more attractive and durable than those that are not. Being grommeted means that the banner comes with brass-lined holes and is ready for hanging. Hems and grommets are free!

Placing Your Order

How do I know my order was placed?

The only way to place an order is to complete and finish the checkout process by clicking the PAY button at the end. At that time your order is placed into the order queue and the system generated an email with your receipt and order information. This is your confirmation that your order was submitted to our system.

How do I obtain my receipt?

Receipts are emailed automatically at the completion of the checkout process. If you are missing your receipt you can contact us for a copy or you can find a stored copy of all your receipts in your dedicated account page by using the email address when you placed your order. We do not ship receipts along with the banners unless instructed to.

Is there any other way to place my order besides your website?

Our website is the best,easiest and safest way to place an order,We can guide you if you have any difficulties prior to completing your order via phone or live chat.

What is the process for proofing?

Our system is fully automated. Once you place your order it goes to our design team, who will work on your file design. You will be notified by email for every step. Within 1 business day, you will receive your proof. unless you have selected our RUSH production option you will receive your proof within 2 hours. Keep in mind that all proofs must be approved through the proof link that we provided to you in order for your banners to be printed.  Once again our system is fully automated and once proofs are approved the order goes automated to the production department for printing. NO CHANGES CAN BE MADE AFTER PROOF APPROVAL.

Payment Options

What type of payments do you take?

We Take Visa-MasterCard-Amex-Discover-Debit Cards and Paypal.

May I use credit card with someone else's name?

Absolutely not. Any credit card used to order must match the name and address of the order. If not the order will not be processed.

May I use somebody else's check to pay for my order?

Absolutely not. Any check received must match the name and address of the order. If not the order will not be processed.

May I use somebody else's PayPal account to pay for my order?

Absolutely not. PayPal payments must come from your own account. PayPal can also detect possible fraud and stop your payment.

How do you process my payment?

Credit card payments are verified and charged securely through Authorize.net payment solutions with an industry-standard high encryption provided by Verisign.  PayPal payments are processed through PayPal.

Defective & damaged banners

What if my order arrives damaged?

We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.

What if the order printed wrong?

Our printing process is fully automated. We never print unless you approve proof of your order design. With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics, hems, grommets...etc before you submit your order and before you approve your order proof. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case and one of our customer support representatives will look into it.

What if the color wasn’t what I expected?

We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use our best judgment, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.

What if the size is not exactly right?

Digital printing is not a laser precision method - especially with larger size banners. Our guarantee is that we will always be within one or two inches. Unless specified before placing the order that we can guarantee precision sizing, it is not our responsibility to grand the request.

Returns, refunds & exchanges

Can I return my order?

Choosing Allstatebanners.com was the first good decision you have made when choosing a banner printing company, now don’t let it be the only good decision you make! If you have an issue with your order, please let us know! We want you to come back again and again for all your banner printing needs. We will do our best in correcting any issues you may have, be it your fault or ours.

Upon receiving your order we advise you to inspect your banner. You will have a 14 day period to contact us and request a refund if you are not satisfied. We will email you a return label and the refund will be processed when the product is returned to us. If you would rather have the banner reprinted we will be more than happy to have a second shot to please you!

Reprints do have some stipulations attached so please do continue reading...

If the error is not in the proof at the time of approval we will reprint and ship your order free of cost. You are not eligible for a reprint if you did not notice the issue prior to approval.

However, if the error is a client-side error (you misspelled a name or did not catch an error before approval) we will reprint your order as long as we are contacted within 24 hours upon you receiving your order (the 24 hour period begins from the time your tracking says it has been delivered). You will be responsible for any shipping fees at this point. It is your responsibility as a client to spell check the proof and read any/all comments on the proof page before approving, and only approving after you are sure everything is in order.

Can I exchange my order?

Since all orders are Custom Printed, Orders can not be exchanged. Stock Items can be exchanged within 14 days of the original purchase with an Exchange Authorization Number. Exchange Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer’s expense.

Order Cancelation

Can I make changes or correct my order after it has been placed?

As long as you have not approved your proof you can make changes only to your design since once proofs are approved the order goes automated to the production department. Sizes and quantities however can not be changed.

Can I cancel my order?

Orders for Custom Printed Products can not be canceled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order – it is best to delay your order or “sleep on it” if you aren’t sure about what you need.

Order Confirmation

Will I get a Placed Order Confirmation?

After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.

What If I didn't receive my order confirmation?

If you didn’t see an onscreen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.(Make sure that you entered your email correct)

Allstatebanners.com 2020